Payment Methods
We accept online credit card payments from Visa, MasterCard, American Express and Diners. All orders at RoyalDesign.com are made on a secure SSL Server to ensure safe shopping. The money is charged once the order has been placed and an order confirmation has been e-mailed to you.
Credit Card Payment
You can always feel secure in using a card issued by VISA, MasterCard or American Express at RoyalDesign.co.uk We work with DIBS
Payment Services, which is Scandinavia's leading provider of payment services via the Internet and certified according to the card
industry's new stronger security PCI DSS (Payment Card Industry Data Security Standard). When you pay by card you are sent forward
to a secure page with SSL certificate, where you can safely enter your card details and implementation of payment. Once payment has
been approved, you are sent back to RoyalDesign.co.uk where you get a confirmation that your purchase is completed.
For more information please go to Technology & Security.
Delivery
If you will not be home to sign for your order, we can ship your order to your place of work, or another more convenient destination.
For your security the orders may not be delivered without an authorized signature, therefore we cannot ship to PO boxes or APO's. If
you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be present
at the designated shipping address.
If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a
hospital, hotel, school, etc., the carrier may accept the signatures of employees, receptionists, and similar administrative personnel
upon delivery.
Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order.
We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.
To help you plan when to expect your order, you'll receive a e-mail when the order is shipped. The email also contains the FedEx Tracking
number so you can track the shipment online, and see the expected delivery date.
Shipping company:
FedEx
Items not picked up
We charge £15 if you refuse to accept your package. If you change your mind when the package already is on it's way, you have to
receive it and return it to us, otherwise it will be registered as not picked up and charged automatically. If you return the goods to
us, you assume the risk of transportation.
Delivery Damages
All packages leaving us are insured. Is the package and /or the contents damaged when you receive it, report it immediately on the spot.
Have you opened the package and discover damage, contact us, by clicking here.
If the goods would arrive damaged, you may send it back to us, and we will send you a new product. In such case we stand for the shipping
cost.