General
If your order is over £200, freight is free! Otherwise, there is a shipping charge of £7. All shipments are sent fully
insured. To send foreign orders, there is a shipping charge of £7.
All prices on the website are inclusive of VAT.
All product remain in the Royal Design Group's ownership until full payment has been received by the company.
All attempts at fraud are reported to the police. Royal Design Group reserves the right to cancel a purchase if fraud is suspected.
Royal Design Group AB reserves the right for any typographical errors on this site. Nor can we 100% guarantee that all pictures
accurately reflect the products appearance.
Payment Methods
We accept online credit card payments from Visa, MasterCard, American Express and Diners. All orders at RoyalDesign.com are made on a secure SSL Server to ensure safe shopping. We also accept PayPal. The money is charged once the order has been placed and an order confirmation has been e-mailed to you.
Credit card
You can always feel secure in acting with card issued by VISA, MasterCard or American Express at RoyalDesign.co.uk We work with
DIBS Payment Services, which is Scandinavia's leading provider of payment services via the Internet and certified according to the
card industry's new stronger security PCI DSS (Payment Card Industry Data Security Standard). When you pay by card you are sent forward
to a secure page with SSL certificate, where you can safely enter your card details and implementation of the payment. Once the payment
has been approved, you are sent back to RoyalDesign.co.uk where you get a confirmation that your purchase is completed.
For more information please go to Technology & Security.
PayPal
Paypal is used when you don't want to give out the information for your credit card. You sign up for a free account and transfer
money out of your checking account into the pay pal (usually takes around two days to register) and you use your paypal to pay.
Just go to paypal.com to sign up.
Delivery
TThe ambition is to send your order as quickly as possible, normally within 24h. If we don't have the items you ordered in stock, we will order them. Approximate lead times for goods not in stock are stated on each product site. Depending on the postal service, location and amount of orders, our delivery times vary between 1-4 business days. We use the shipping compan
Items not picked up
We charge £15 if you refuse to accept your package . If you change your mind when the package already on it's way, you have
to receive the package and return it to us, otherwise it will be registered as not picked up and charged automatically. If you return
the goods to us you assume the risk of transportation.
Delivery Damages
All packages leaving us are insured. Is the package and /or the contents damaged when you receive it, report it immediately on the spot.
Have you opened the package and discover damage, contact us, by clicking here.
If the goods would arrive damaged, you may send it back to us, and we will send you a new product. In this case we stand for the shipping
cost.
Right of withdrawal
You have full right to cancel your order within 14 days from when you have received the goods, provided that you have not used the
product and it is returned undamaged and in original packaging.
Security
Secure pages
All the pages where you as a customer leaves personal details when purchasing, are so-called secure pages (encrypted transmission).
RoyalDesign.co.uk uses certificates issued by Equifax Secure Certificate Authority. The certificate guarantees that it is the Royal Design
Group AB's website (RoyalDesign.co.uk) you as a visitor communicates with and that the transmission is encrypted. Most Web browsers such as
Internet Explorer and Firefox, using symbols to show if you are on a secure or insecure website. These symbols appear in either the right or
left corner at the bottom of your browser window.
Another way to ensure that the website you're visiting is in the address. Usually it begins with http:// URLs, but if you are on a secure
page, it begins with https://, where 's' stands for secure.
Secure payments
We work with DIBS Payment Services for the redemption of card payments. DIBS Payment Services is the North's leading independent
provider of payment solutions for commerce on the Internet. Transfer of card data is encrypted. NOTE! RoyalDesign.co.uk does not store any
credit card numbers, this is all handled by DIBS.
Personal details
By law, we must ask you to agree that we treat information about you. All information provided to us or what we may be part of when
visiting our site will be processed by Royal Design Group AB as a data controller.
The information will be used for the purpose to fulfil our obligations to you, when purchasing, alert you on offer in your personal areas
of interest and also for marketing purposes. Royal Design Group AB will however never allow a third party to use your personal data for
marketing purposes unless you accept this.
You have the right to request access to the personal information about you. If they are inaccurate, incomplete or irrelevant you have the
right to request that the information will be corrected or deleted.
Force majeure
RoyalDesign.co.uk is exempt from penalty for failure to perform certain obligations under this Agreement if the failure is due to
releasing factors as described below and the fact prevent, hinder or delay the fulfilment. As liberating circumstance shall be deemed to
include authority's action or omission, new or amended legislation, industrial disputes, embargo, fire, flood, sabotage, accident of larger
scale, or other type of natural disaster. The force majeure includes administrative decisions that affect the market and products
negatively, eg. restrictions in the indication, warnings, ban on sale, etc., an abnormal decline in the market and if the company is
exposed to criminal activity that affect the business.